Return Policy

**Return Policy**

At Chrome Hearts Online Earring, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we offer a **free return** process to make your experience as convenient as possible.

**Eligibility for Returns**
- Items must be returned within **30 days** of the delivery date.
- Products must be unused, unworn, and in their original condition with all tags and packaging intact.
- Customized or personalized items are non-returnable unless defective.

**Free Return Process**
1. Contact our customer service team via email or phone to initiate a return.
2. You will receive a prepaid return shipping label — no return shipping costs will be deducted from your refund.
3. Pack the item securely in its original packaging, including all accessories and documentation.
4. Drop off the package at any designated carrier location.

**Refund**
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within **5–7 business days** and credited back to your original payment method.
- Please note that original shipping charges are non-refundable.

**Contact Information**
- **Company Address:**
No. 201, Building 3, 888 Huaihai Road, Xuhui District, Shanghai
- **Email:**
ray@chromeheartsonlineearring.com
- **Phone:**
+86 15673907579

We are here to help. For any questions or assistance, please do not hesitate to reach out. Your satisfaction is our priority.